Support
Where to go for what.
Your site runs on a few services, and each one is best at supporting its own part. This page sorts the questions so the answer comes from the right place, fast.
Send these to us
- Your website: a page that looks wrong, a broken link, a photo that will not load, text you want changed (one change a month is included with hosting).
- Your guest book and cleaning guide: content, the print package, access codes, the QR signs.
- Your dashboard login for any of the above.
- DNS we set up: your domain pointing at the site, the guest book and cleaning subdomains, the email records we added.
- Anything that was working at launch and stopped.
Email will@skipbookingfees.com. We answer within 2 business days, usually much faster. Include your property name and, for anything visual, a screenshot.
Your booking engine
Calendar sync, rates, payouts, refunds, a guest's payment, the widget's own settings, damage deposits.
Your domain registrar
Renewing the domain, billing, transferring it, account access. We set the DNS records; the account is yours.
Your email host
Mailbox passwords, storage, spam, sending limits, adding a second address.
Your guests
Questions about a stay, complaints, reviews, cancellations. Those come to you, through your booking engine.
Want us to handle it anyway?
Happy to. Anything outside the list above, or any new work on the site beyond your monthly content change, is $150 an hour in 30-minute blocks. We quote it first, in writing, and start only when you say go. Same for self-hosted clients after handoff. It is all in your service agreement, sections 7h and 7i.